Returns & Exchanges

We stand behind the quality of every item we sell. If something is not right, here is exactly how we handle it.

Cancellations

You may request a cancellation within 24 hours of purchase, provided your order has not yet been prepared for shipment.

To cancel, contact us immediately at:

If eligible, the order will be cancelled at no cost and a full refund will be issued. Personalised orders (with name, number, or patches) cannot be cancelled once production has started, as these items are made to order.

Once an order has been dispatched, it cannot be cancelled. Please wait to receive the parcel and then follow the returns process below.

Returns and exchanges — what applies to your order

Your return rights depend on whether your order includes personalisation:

Standard items (no personalisation)

If you are an EU customer, you have the legal right to return any standard (non-personalised) item within 14 days of delivery, for any reason, under the EU Consumer Rights Directive 2011/83/EU. Beyond this legal minimum, Netmantos voluntarily extends the return window to 30 days from delivery for standard items. The item must be returned in original, unused condition. We cover return shipping costs for standard items. Just contact us and we'll arrange the logistics.

Personalised items (with name, number, or patches)

Personalised items are made to order and are excluded from the 14-day right of withdrawal under Article 16(c) of EU Directive 2011/83/EU, as they are clearly personalised goods. These items cannot be returned or exchanged unless they arrive with a manufacturing defect or were shipped incorrectly. Please review all personalisation details carefully before confirming your order.

We also accept returns in the following cases (all items)

  • Manufacturing defect (visible or functional)
  • Wrong item shipped (wrong model, colour, print, or size)
  • Damage in transit

Please contact us within 30 days of delivery to open a request.

Conditions for returns

To be eligible for a return, the item must be:

  • Unused and unwashed
  • With all original tags attached
  • In its original packaging

We strongly recommend consulting our size guide before purchasing. A detailed size guide is available on every product page.

How to request a return or exchange

Contact us via email or WhatsApp with the following:

  1. Your order number
  2. The reason for your request
  3. Photos or videos showing the issue (if applicable)

We aim to respond within 2 business days and provide a resolution within 7 business days.

Do not send items back without prior confirmation. Return instructions will be provided once your request is approved.

Shipping costs

  • Our fault (defect/wrong item): We cover all return and replacement shipping costs.
  • Change of mind (standard items, within the 30-day return window): We cover return shipping costs.
  • International logistics: In certain cases, we may offer a refund without requiring the item to be returned, to avoid impractical shipping costs.

Refunds

Once approved, the refund will be issued to your original payment method within 10 business days. Please note that your card issuer may take additional time to process the credit. If more than 15 business days have passed since your refund was approved, please contact us at contact@netmantosfootball.com.

Incorrect address

If a parcel is returned due to an incorrect or incomplete address provided at checkout, re-shipping costs will be the customer's responsibility.

EU Model Withdrawal Form

If you wish to exercise your right of withdrawal for a standard (non-personalised) item, you may send us a clear written statement by email or WhatsApp, or use the form below:

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)

To: Netmantos — contact@netmantosfootball.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

■ Ordered on (*) / received on (*):
■ Name of consumer(s):
■ Address of consumer(s):
■ Order number:
■ Signature (only if submitted on paper):
■ Date:

(*) Delete as appropriate.

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